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What do we do?

• Providing support to Vietnamese GPs and other service providers

-            develop a network and strategies for supporting GPs

-               consult to identify needs;

-               organise forums/ seminars/ to raise awareness of services available and clients’ needs;

-               develop a referral system and provide a single point of contact to provide information and support in relation to direct client care

-               identify a core primary health care team to work with GPs and other service providers.

• Improving access to health care

-               Organise focus groups, community consultation to identify clients’ needs/ issues regarding access to health services

• Facilitate passage across the health system to assist GPs to access to information and referral within the health service
• Promoting and improving population health outcomes: identify priorities for prevention and develop strategies to address them through health promotion strategies and projects
• Promoting community and consumer participation: support consumers and carers to participate in networks and have direct input into decision making for primary care and prevention
• Building partnerships to enable inter-sectoral action to address immediate and underlying issues impacting on health of target group
• Evaluate of the project

Proposed outcomes:

Clients

• Be better informed of service available at the first point of contact with PHCN;
• Access to services beyond the first point of contact will be improved through increased and more complex referrals
• More opportunities to address their health needs at the preventative stage
• Timely referral will provide better outcomes for clients
• Through networking, case conferencing and care plan clients will receive a comprehensive health care
• Be able to participate in making decision for their health care

Health professionals

• Be aware of services available and clients’ needs
• Increase the use of case conferencing and care plan; social network, and access to information
• Increase the number and range of referrals from and to GPs within the health and other services

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